FAQs TENN

 

Do I have to bring furniture?

No, all of the apartments are fully furnished with modern bedroom, living room and dining room furniture.

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What is included in the rent?

High-speed internet, trash service and on-site maintenance are included. Residents are responsible for their own electricity, which must be set up with KUB ( Knoxville Utility Board ) prior to move in. Water and sewer charges will be billed monthly based on consumption. 

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What does the Resident Services Fee cover?

The Resident Services fee is a recurring monthly charge that provides for everyday conveniences including Package Lockers and package management, 24/7 online resident portal access, pest control, apartment and common area WiFi (where applicable), improvements and maintenance of common area amenity spaces including the fitness center, lightbulb replacements for residents, and scheduled HVAC filter replacements.

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How close are you to campus?

TENN is located at 1830 Cumberland Ave, just steps from the University of Tennessee.

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Is there parking available?

TENN has a parking garage with spaces available for rent on a first come, first served basis. Please contact the leasing office for pricing and availability.

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Do I sign my own lease or with roommates?

TENN offers individual leasing. Each resident is only responsible for the rent of his/her bedroom, this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

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When is rent due/How do I pay rent?

Rent is due on the 1st of every month; however there is a grace period until the 5th. If the 5th falls on a Sunday or legal holiday, rent will not be considered late until the next business day. On the 6th, rent is considered late and subject to a fine.
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For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website) using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

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What if I have a maintenance issue or need in my apartment?

Non-emergency service requests (choose whichever option works best for you):

• Submit a Service Request online using the Resident Portal. Follow the prompts to complete the service request.
• Call the office and speak with a Tenn team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire): Call the leasing office. We have someone available 24/7.

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Is there insurance coverage in the event of a fire, theft, or natural causes?

Does my lease provide coverage for my belongings?

Resident's or guest's personal property and vehicles are not insured under the apartment lease agreement. We do require that all residents provide proof of insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. You can purchase a Renter's Insurance policy for a modest annual fee or your parent's home-owner's policy may provide coverage. Of course, you may also obtain coverage through the property’s sponsored provider. Please ask the Leasing Office for more information.

 

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How do I receive mail and packages?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office.

Packages - Packages will be delivered to the Amazon Hub and can be retrieved 24/7 with your unique pickup code. If the lockers are full or if any oversized packages are delivered, they will be available for pickup in the office during business hours with proper ID.

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