FAQs TENN

 

What are the lease dates?

The lease for Fall 2020 begins on August 17 2020. The lease end date will be July 31, 2021.

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Do I have to bring furniture?

No, all of the apartments are fully furnished with modern bedroom, living room and dining room furniture.

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What is included in the rent?

Cable TV, high-speed internet, water, gas, pest control, trash service and on-site maintenance are included. Residents are required to set up electricity prior to move in and maintain it through their lease term.

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How close are you to campus?

TENN is located at 1830 Cumberland Ave, just steps from the University of Tennessee.

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Is there parking available?

TENN has a parking garage with spaces available for rent on a first come, first served basis. Please contact the leasing office for pricing and availability.

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Do I sign my own lease or with roommates?

TENN offers individual leasing. Each resident is only responsible for the rent of his/her bedroom, this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

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When is rent due/How do I pay rent?

Rent is due on the 1st of every month, but there is a grace period until the 5th. If the 5th falls on a Sunday or legal holiday, rent will not be considered late until the next business day. On the 6th, rent is considered late and charges will be applied. You can pay online using a debit or credit card, set up an automatic withdrawal, e-check, or pay with a check or money order in the leasing office. Cash is not accepted.

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What if I have a maintenance issue or need in my apartment?

Non-emergency service requests (choose whichever option works best for you):

• Submit a Service Request online using the Resident Portal. Follow the prompts to complete the service request.
• Call the office and speak with a Tenn team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire): Call the leasing office. We have someone available 24/7.

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Is there insurance coverage in the event of a fire, theft, or natural causes?

Does my lease provide coverage for my belongings?

Resident's or guest's personal property and vehicles are not insured under the apartment lease agreement. We do require that all residents provide proof of insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. You can purchase a Renter's Insurance policy for a modest annual fee or your parent's home-owner's policy may provide coverage. Of course, you may also obtain coverage through the property’s sponsored provider. Please ask the Leasing Office for more information.

 

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How do I receive mail and packages?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office.

Packages - The property will accept packages for residents which can be retrieved from the Amazon Hub locker 24/7. Larger packages can be retrieved during the property's scheduled business hours with proper identification. Provided the resident ops in for resident notifications, they will receive an email and/or text each time a package has been delivered (please contact our office for additional details).

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